The Alternative Grievance Redressal System
NCH is mandated to offer telephonic advice, information and guidance to consumers across the country. It has also been extending support to corporates – companies and service providers through its Convergence initiative. The participation of over 200 active companies/ organizations includes Banks, Consumer durables and Electronics, NBFCs, Insurance, Telecom, Electricity, Automobiles,E-Commerce etc.
Under the convergence model, which is an out of court dispute redressal mechanism, NCH partners with companies who have a proactive approach to efficient consumer complaint resolution. It shares with them the data of the complainants along with the complaints received at NCH related to their company, to facilitate free, fair and fast redressal through participative cooperation. Under Convergence process companies are expected to resolve/close the complaints by stating “a gist of the resolution” in the remarks column which is accessible to both - the consumer and NCH.Website Complaints are those which are directly assigned by consumer to that company and CRM complaints are those which are received at the toll free helpline and uploaded by NCH in a predefined frequency.
Thus, NCH acts as a bridge in building symbiotic synergies between consumers and service providers maintaining the confidentiality of consumer complaints within the specific company.
Essentials for Convergence Process:
Contact details are mentioned in the Brand form    NCH Brand form.