Home | Contact Us   
If you browse and use this website (www.nationalconsumerhelpline.in), you are agreeing to comply with and shall be bound by the following Terms of Service ("TOS") for use , together with our privacy policy and Disclaimer in relationship with consumer (“you”) and to this website.You may contact us by dialing toll free no. 18000-11-4000 or Short Code 14404 , send SMS mentioning your name and city to mobile number 08130009809. You can also register your complaint on mobile application "Consumer App" of Department of Consumer Affairs and website www.consumerhelpline.gov.in.Inviting companies to join hand with NCH as convergence partner. For more information - Click here. For filing complaint pertaining to companies which are not mentioned in the NCH complaint registration module list, please call toll free no.1800-11-4000 or SMS your name,city and send it to 8130009809 to enable NCH to call you back.
Skip Navigation Links
Sectors Covered :
<< Back to Sectors List
Legal Metrology :

Enforcement of Weights & Measures and of those of the package commodities in the market is an indispensable activity of the Government. The responsibility in relation to weights & measures is shared between the Centre and the States. Matters of national policy and other related functions such as, uniform laws on weights & measures, technical regulations, training, precision laboratory facilities and implementation of the International Recommendation are the concern of the Central Government. The State Governments and Union Territory Administrations are responsible for the day to day enforcement of the laws.

The weights and Measures Unit in the Department of Consumer Affairs being the central authority for dealing with the subject, is required to handle all the matters falling within the purview of the Central Government. In addition, it has to guide, co-ordinate and supervise the enforcement activities of the state enforcement machinery. The Legal Metrology Act, 2009: The Central Government has appointed the date 1st March 2011 from which the Legal Metrology Act, 2009 and all the Rules made there under, will come into effect. Gazette Notification in this respect has been published. The Central Government has also notified the following Rules made under the Act.

• The legal Metrology (National Standards) Rules, 2011
• The legal Metrology (Numeration) Rules, 2011
• The Legal Metrology (Approval of Models) Rules, 2011
• The Indian Institute of Legal Metrology Rules, 2011
• The Legal Metrology (Packaged Commodities) Rules, 2011
• The Legal Metrology (General) Rules, 2011

The Legal Metrology Act, 2009 replaces the Standards of Weights and Measures Act, 1976 and the Standards of Weights and Measures (Enforcement) act, 1985.

Frequently Occurring Problems (FOPs) are as follows:

• Charging more than MRP
• Less weight than proclaimed
• Weighing sweets with box
• Missing mandatory labeling information
• Non- calibrated weighing scale
• Packing in non – standard weights

Complaint Redressal System:

In case of any complaint, consumer can contact:

Tier I: Shopkeeper / Manufacturer

Tier II: District Legal Metrological Officer or Controller, Legal Metrology of State / Union Territory
Home| Contact Us| Privacy Policy| Copyright © National Consumer Helpline.All rights reserved.