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You may contact us by dialing toll free no. 18000-11-4000 or Short Code 14404 , send SMS mentioning your name and city to mobile number 08130009809. You can also register your complaint on mobile application "Consumer App" of Department of Consumer Affairs and website www.consumerhelpline.gov.in. Convergence Process at NCH - Inviting companies to join hand with NCH as convergence partner. For more information - Click here. For filing complaint pertaining to companies which are not mentioned in the NCH complaint registration module list, please call toll free no.1800-11-4000 or SMS your name,city and send it to 8130009809 to enable NCH to call you back.
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(An NCH initiative towards making an informed consumer)...
National Consumer Helpline has recently embarked upon a programme for imparting consumer welfare knowledge and information about NCH amongst students of various management Institutes/University in Delhi/NCR, consumers and managers of the future.

One of our senior counselors is visiting various Educational/ Management Institutes, in Delhi / NCR. Several institutes were contacted during the last four months and after personal discussions with their concerned management officials, the Jagriti sessions were held.

Adequate quantities of consumer awareness literature and pre & post purchase advisories were handed over, for free distribution amongst their students and faculty members. Besides, displays were arranged in their campus and libraries.

Institutions have shown a lot of interest in the consumer welfare activities of NCH and are keen to propagate the message widely amongst their students. Many of them requested us for making presentations on Consumer Awareness and Consumer Protection Act.
Consumer Awareness Program at EMPI Business School, New Delhi
A consumer awareness program was organized at ‘EMPI Business School, CSKM Education Complex, Satbari Chattarpur, New Delhi on Wednesday, 17th of March 2012 for spreading the message of consumer protection. EMPICSKM academic community – a mini-town, with 3000 plus habitants (students, faculty and staff) - are connected by a pucca 20 feet arterial road branching off from the main Chattarpur – Bhati-mines Road. EMPI-CSKM Campus is part of fast growing suburb housing beautiful Farm Houses of South Delhi which prides itself of pollution free ambience.

A presentation was given on consumer awareness that was attended by around seventy students and Faculty/Staff members including Mr. Glrish Kathurla Professor cum Associate Director and Ms Anjana Mahapatra, Sr. Program Manager, EMPI Business School. NCH team had brief discussion about NCH and its functions. They were impressed with the noble task done by NCH in the field of consumer education. Topics Covered in the Program The topics covered included a brief Introduction about National Consumer Helpline- Its d Functions and the Three Tier Approach.

The focus was to make them aware of consumer rights and responsibilities and Consumer Protection Act as they are the ones who will have to meet the demands of the corporate sector, government agencies and consumer associations. Response The students and faculty members showed a lot of interest and involvement and there was active participation and interaction at the session. The discussions included specific

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Consumer Awareness Program at Jagannath Institute of
Management Studies, New Delhi
National Consumer Helpline organized a consumer awareness program in Jagannath Institute of Management Studies, Kalkaji, New Delhi on Wednesday the 28th of March 2012 for spreading the message of consumer protection. A presentation was given on consumer awareness that was attended by around seventy students and Faculty/Staff members including Mr. S. K. Batra, Deen Academy, JIMS Kalkaji. NCH team had a brief discussion about NCH and its functions. This program sensitized people about the real value of the product and services and the best use of their rights.

Topics Covered in the Program
The main objective of this program is to propagate the consumer empowerment movement in young minds. The program included a brief Introduction about National Consumer Helpline- Its functions and the Three Tier Approach. The focus was to make them aware of consumer rights and responsibilities and Consumer Protection Act as they are the ones who will have to meet the demands of the corporate sector, government agencies and consumer associations. Response The students and faculty members showed a lot of interest and involvement and there was active participation and interaction at the session. The discussions included specific problems faced by the students/staffs and questions on how redresses could be obtained on specific grievances.

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Consumer Awareness Program at International Polytechnic for Women, New Delhi
jAGRITI was organized at International Polytechnic for Women 171- A, Khirki Road, Malviya Nagar, New Delhi- 110017, on Thursday the 16th of February 2012 for spreading the message of consumer protection. International Polytechnic for Women is an endeavor of the two main Campuses, one of them is the corporate office at A Block, South Extension-1 Ring Road, New Delhi.

Currently more than 10000 students are receiving education of excellence from Delhi and NCR as it is a unique Womens Polytechnic that gives excellent career opportunities to those who cannot make it to the University. A presentation was given on consumer awareness that was attended by around seventy students and Faculty/Staff members including Ms Richa Srivastav, HOD Fashion Design, at International Polytechnic for Women.

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Consumer Awareness Program at New Delhi Institute of Management, New Delhi
was organized at New Delhi Institute of Management (NDIM) Tughlakabad institutional Area, New Delhi 110062 on Wednesday the 29th of February 2012 for spreading the message of consumer protection. New Delhi Institute of Management (NDIM) is AICTE approved, currently more than 2,000 students are receiving education of excellence from Delhi; NCR and all over India as is a unique PGDM /MBA/BBA.

That gives excellent career opportunities to those who cannot make it to the University. After the NCH presentation on consumer awareness Prof. (Dr.) Sudhiranjan Dey (Director), NDIM addresses the students and faculty members of New Delhi Institute of Management, New Delhi





















Consumer Awareness Program at Ajmer Zila Gramin Upbhokta Sansthan, Masuda, Ajmer

Ajmer Zila Gramin Upbhokta Sansthan, Masuda, Ajmer sent a request to National Consumer Helpline to conduct an awareness programme in the city of Ajmer to reach out to the rural and urban sections of the society. Having covered city schools and colleges across Ajmer district, they have now initiated a campaign to spread awareness of NCH Toll free number through literature and interaction with school/ colleges Principals and Faculty and to promote awareness among rural people on their day to day consumer problems in different sectors such as banking, insurance, Public Distribution System and LPG.

The key feature of the presentation by the NCH team was to generate awareness among consumers about their rights and responsibilities, motivate them to assert their rights and not to compromise on quality and standards of goods and services and seek redressal in consumer courts, wherever required.

Information was provided on NCH toll free number and the different facility it provides to the people on consumer related problems. The presentation started with the brief on working operation of NCH and the reach out of our toll free number 1800-11-4000 through BSNL/MTNL from across the nook and corner

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Jagriti Program at Institute of Management Studies (Noida)

A presentation was given on consumer awareness that was attended by around seventy students and Faculty/Staff members including Mr. Pardeep Kumar Agarwal, HOD (Management), Institute of Management Studies. NCH team also met the Executive Director of the institute and had a brief discussion about NCH and its functions.

Topics Covered in the Program

The topics covered included a brief introduction about National Consumer Helpline, its functions and the three-tier approach. The focus was to make the participants aware of consumer rights and responsibilities and Consumer Protection Act, as they are the ones who will have to meet the demands of the corporate sector, government agencies and consumer associations.

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Fostiima Business School
A consumer awareness program was organized at FOSTIIMA Business School, 75-76 Amrit Nagar, South Extension Part 1, New Delhi- 110003 on Wednesday the 12th of October 2011 for spreading the message of consumer protection. As per their brochure, founded in 2007, FOSTIIMA is an endeavor of the Alumni of IIMA and their Associates. As is a unique Business School that gives a total IIM flavour and excellent career opportunities to those who cannot make it to the IIMs.

A presentation was given on consumer awareness that was attended by around eighty students and Faculty/Staff members including Mr. Kamal Sharma, Director, Fostiima Business School and Mr. Anil Somani, Founder Trustee and Executive Chairman.

Topics Covered in the Program

The topics covered included a brief Introduction about National Consumer Helpline- Its Vision, Mission, and Functions and the Three Tier Approach. The focus was to make them aware of consumer rights and responsibilities as they are the ones who will have to meet the demands of the corporate sector, government agencies and consumer associations.

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Indira Gandhi National Open University (IGNOU)
A consumer awareness program was organized at The Indira Gandhi National Open University (IGNOU), Maidangadhi, Delhi on Tuesday the 27th of September 2011 for spreading the message of consumer protection.

A presentation was given on consumer awareness that was attended by around seventy students and thirty Faculty/Staff members including Dr.S.K.Bisht, Chief Security Officer (IGNOU) and Mr. Ramesh Sharma, Assistant Registrar (IGNOU).

 

Topics Covered in the Program

The topics covered included a brief Introduction about National Consumer Helpline-

Its Vision, Mission, and Functions;
the Three Tier Approach;
consumer rights and responsibilities;
Consumer Protection Act and how consumers can approach redressal through Consumer Forums;
coverage of important sectors including Telecom, Banking, Insurance, Food Adulteration, Standards & brief statistical details on the number of calls and sectoral coverage etc.
and finally our Convergence scheme with different companies.

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Apex College of Management

Under the initiative- JAGRITI - NCH staff visited the Apex College of Management Chirag Delhi, Delhi on September 6th, 2011.

Around fifty students and four faculty members attended the consumer awareness programme organized at the institute for the benefit of faculty and management students.

Ms. Suruchi Pant, Center Head, Apex College of Management, was also present during the programme.
After a brief introduction about National Consumer Helpline, the representatives of NCH spoke on consumer rights and responsibilities; Consumer Protection Act and Consumer Forums. They explained the Three Tier Approach and spoke at length on the important sectors needing special attention of consumers.

Besides, they gave brief statistical details including number of calls, geographical and sectoral coverage etc. and Convergence initiative of NCH. Informative bookmarks, leaflets, hand outs were also distributed amongst the participants.

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Important Links...

-
View Brand under NCH Convergence Process

- Online Complaint System at NCH Website

- NCH Convergence Mechanism Process

- Guidance for smart consumers

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