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Overview:
Domestic Appliances are those without which a modern home is considered incomplete, especially in urban areas. We have become so used to some of the home
appliances that it seems difficult to live without them. Products such as microwave
ovens, juicer- mixer- grinder, fully automatic washing machines, frost- free refrigerators
are the most popular category of home appliances.
This is because they have made
the work of housewives less tiresome and more enjoyable. Besides, there is a category
of electronic products that have become an integral part of modern houses. These
are air conditioners, fans, room coolers, room heaters, geysers, electrical irons
etc.
Frequent Occurring Problems
• Same problem persist after repairing
• Not repair
in under warranty period
• Service center not entertaining
• Manufacturing defect
No replacement/ Repair
• After Sales service is not provided
Convergence:
We have a very large number of companies as partners in our convergence system.
The names of some of them are given below:- Samsung, LG, Videocon, Godrej, Voltas,
IFB, Whirlpool, Kenstar, Carrier, Sansui, Electrolux, Sony, Hitachi, Onida, Haier,
Philips, Eureka Forbes, Bajaj Electricals, Usha International, Orient
Redressal System
Tier 1: There is no regulatory body to regulate the functioning
of consumer durable companies. Consumers can complaint to the authorized Service
Centre or Customer Care Centre of the respective company.
Tier 2: If the consumer is not satisfied then he can approach the
corporate office of the company.
Tier 3: If still complaint does not get redressed, the consumer
can approach the consumer Forum. |