Our initiative over the last few months on the dipstick feedback from complainants has yielded an average of 78% resolution. A dipstick feedback is a quick survey, which gives a general feel rather than statistical probabilities. At NCH we randomly call up complainants whose problem has been responded to by the Convergence companies to ascertain whether the feedback given by the company on the complaint is corroborated by the complainant and the complainant is satisfied. In case, he still wants to move to the consumer forum, he is guided to do so by NCH. The resolution sector wise are as follows:-

Feedback on Counselling Services:

NCH takes feedback to assess the counseling services provided. Feedback helps in developing inputs for our training and operations as it gives the complainants perspective. All complainants who have registered their email id receives a feedback questionnaire within one working day asking them to evaluate their experience of our counseling service. Consumer satisfaction averages approximately 4 out of 5 for the month of February 2015, where 5 stand for very satisfied and 1 stands for extremely dissatisfied.

Our initiative over the last few months on the dipstick feedback from complainants has yielded an average of 79% resolution. A dipstick feedback is a quick survey, which gives a general feel rather than statistical probabilities. At NCH we randomly call up complainants whose problem has been responded to by the Convergence companies to ascertain whether the feedback given by the company on the complaint is corroborated by the complainant and the complainant is satisfied. In case, he still wants to move to the consumer forum, he is guided to do so by NCH. The result sector wise are as follows:-

Our initiative over the last few months is taking a dipstick feedback from complainants whose problems have been responded to by Convergence companies has yielded an average of 81% of resolution. A dipstick feedback is a quick survey, which gives a general feel rather than statistical probabilities. At NCH we randomly call up complainants whose problem has been responded to by the Convergence companies to ascertain whether the feedback given by the company on the complaint is corroborated by the complainant. The result sector wise are as follows:-

Feedback on Counselling Services:

NCH initiated a feedback process to assess the counseling services provided. Feedback helps in developing inputs for our training and operations as it gives the complainants perspective. All complainants who have registered their email id receives a feedback questionnaire within one working day asking them to evaluate their experience of our counselling service. Consumer satisfaction averages 4.19 out of 5 for the month of December, where 5 stand for very satisfied and 1 stands for extremely dissatisfied.