PROCESS OF HANDLING COMPLAINTS
- Complaints are registered on the portal www.consumerhelpline.gov.in either by telephone, direct registration, sms , walk-in, mobile app, postal letters, e-mail
- If the complaint pertains to Convergence companies, the complaint automatically reaches them on real time basis. The nodal person of the company is intimated by an email alert
- The complaints which do not relate to convergence companies are extracted, email ids searched from public domains and Registrar of Companies, and forwarded to the respective companies
- Complaints related to local dealer/ shopkeeper and non consumer categories are disposed with relevant advice.