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If you browse and use this website (www.nationalconsumerhelpline.in), you are agreeing to comply with and shall be bound by the following Terms of Service ("TOS") for use , together with our privacy policy and Disclaimer in relationship with consumer (“you”) and to this website.You may contact us by dialing toll free no. 18000-11-4000 or Short Code 14404 , send SMS mentioning your name and city to mobile number 08130009809. You can also register your complaint on mobile application "Consumer App" of Department of Consumer Affairs and website www.consumerhelpline.gov.in.Inviting companies to join hand with NCH as convergence partner. For more information - Click here. For filing complaint pertaining to companies which are not mentioned in the NCH complaint registration module list, please call toll free no.1800-11-4000 or SMS your name,city and send it to 8130009809 to enable NCH to call you back.
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Process of Handling Complaints :
  • Complaints are registered on the portal www.consumerhelpline.gov.in either by telephone, direct registration, sms , walk-in, mobile app, postal letters, e-mail

  • If the complaint pertains to Convergence companies, the complaint automatically reaches them on real time basis. The nodal person of the company is intimated by an email alert

  • The complaints which do not relate to convergence companies are extracted, email ids searched from public domains and Registrar of Companies, and forwarded to the respective companies

  • Complaints related to local dealer/ shopkeeper and non consumer categories are disposed with relevant advice.

    List of companies who respond quickly and timely to customer Complaints lodged at National Consumer Helpline
Monthly Report
    Companies which are not responding to their customer complaints sent by National Consumer Helpline
Monthly Report
    List of Companies where no contacts details are available on Public Domain
Monthly Report














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