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If you browse and use this website (, you are agreeing to comply with and shall be bound by the following Terms of Service ("TOS") for use , together with our privacy policy and Disclaimer in relationship with consumer (“you”) and to this website. You may contact us by dialing toll free no. 1800-11-4000 or Short Code 14404 , send SMS mentioning your name and city to mobile number 08130009809. You can also register your complaint on mobile application 'UMANG' and 'NCH App' of Department of Consumer Affairs and website Inviting companies to join hand with NCH as convergence partner. For more information - Click here. For filing complaint pertaining to companies which are not mentioned in the NCH complaint registration module list, please call toll free no.1800-11-4000 or SMS your name,city and send it to 8130009809 to enable NCH to call you back.


The National Consumer Helpline (NCH) is the grievance redressed mechanism of the Department of Consumer Affairs, Govt. of India, and operates from the Indian Institute of Public Administration ( IIPA), New Delhi. NCH receives enquiries and grievances from consumers across the country who face problems in their day-to-day dealings with business and service providers.

'A nation of awakened, empowered and responsible consumers, and socially and legally responsible companies and organisations'

'To provide information and guidance to empower INdian Consumersand persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards'


  • The Prime Minister, Shri Narendra Modi at the inauguration of the International Conference on Consumer Protection for East, South & South-East Asian Countries, at Vigyan Bhawan, in New Delhi on October 26, 2017.

  • The Hon’ble Minister ‘Shri Ram Vilas Paswan’s’ visit to National Consumer Helpline, IIPA

  • Hon’ble Minister hearing a ‘Live Call’

  • Hon’ble Minister on a discussion with Director, IIPA

  • Hon’ble Minister reviewing the Grievance Redressal System

  • Hon’ble Minister with DoCA & IIPA Officials and the NCH team

  • Visit by officials of the Department of Consumer Affairs at National Consumer Helpline, IIPA

  • Review of the Grievance Redressal Mechanism by ‘Secretary DoCA’

  • Faculty and Students of ‘Advani Law College, Mumbai’ on NCH visit

  • Consumer Empowerment - ‘Young School Students’

  • Visit of Viyatnam & Faculty members of college (TOT) at National Consumer Helpline on 26th September 2018

  • Empowering consumers – Cultural Program at IIPA on the occasion of ‘Independence Day ‘

  • Participation of NCH staff at the ‘Consumer Mela’

  • Training of Participants from ‘NCH & ZCH Counselors’

  • Administrators from ‘National School of Tunisia , Africa’ visited NCH

  • NCH visit to ‘School of Excellence , Khichripur, Delhi’ for an orientation program and launch of their Consumer Club magazine

  • The Project Director & Manager, NCH at the ‘Google Global Consumer Summit, Googleplex, Mountainview, California, USA’

Message from Secretary, DoCA

Consumer protection allows consumers to play an active role in the marketplace which, in turn, will stimulate a more dynamic and competitive economy.

National Consumer Helpline.....Consumer First

   Toll-Free No. 1800-11-4000 or 14404,
Timing: All Days Except National Holidays (09:30 AM To 05:30 PM)

   Mobile APP for Grievance Registration NCH APP or UMANG APP

  SMS Name and City to 8130009809(charges apply)
We will get back to you.

Online Grievance Registration


Message from Director, IIPA

Globalization & increasing social integration require citizen centric governance & public policies that enables consumer to get the best out of their investments.



NCH is executed by a highly motivated team with quality and timeliness


To know more about Convergence Partnerships